❓ Frequently Asked Questions
Q1: Are you a professional manufacturer?
Yes, we are a professional manufacturer of machinery with over 15 years of industry experience.
Q2: Can the machine be customized to specific needs?
Absolutely. Almost all of our products can be customized, including sizes, colors, logos, and packaging.
Q3: How is the machine packaged for shipping?
Machines are first wrapped in plastic film for waterproofing, then loaded and secured in a sturdy plywood or wooden case.
Q4: What is the typical delivery time?
Standard delivery is within 15-35 days after receiving payment, depending on the specific model and customization.
Q5: What kind of after-sales service do you provide?
We offer 24-hour support via email and messaging. Our professional engineers are also available for overseas service if required.
Q6: Is the machine easy to operate for new users?
Yes, the machine is designed for stable operation by a single person. We provide comprehensive manuals and video tutorials to ensure a smooth learning curve.
Imago Printer
