1. What are the shipping options for international orders?
We can arrange delivery to your designated port or door address via sea or air freight. Please provide your nearest port details or address with postcode for an accurate shipping quote and timeline.
2. What are the standard payment terms and MOQ?
Our standard terms require a 30% TT advance payment, with the remaining 70% balance due before shipment. The Minimum Order Quantity (MOQ) is 1 set.
3. How is the machine packaged for transport?
The machine is typically secured in a fumigation-free plywood case to ensure maximum protection during transit, or according to specific customer requirements.
4. Do you provide commissioning and installation services?
Yes, we offer professional commissioning services. Please note that the buyer is responsible for covering travel expenses such as airfare for the technical staff.
5. What is the warranty policy and spare parts availability?
The equipment comes with a 24-month warranty. During this period, any parts found to be defective due to quality issues will be replaced free of charge.
6. Is the machine suitable for high-precision stamping?
Yes, the J23 model is designed as a high-precision mechanical drive punching machine, suitable for various materials including stainless steel and aluminium foil.
Imago Printer
