Q1: What is the Minimum Order Quantity (MOQ)?
A1: We support orders starting from 1 piece.
Q2: How long is the delivery time?
A2: Standard printer machines usually take 5-7 days for delivery. Customized orders may take between 15-30 days.
Q3: Do you offer technical support and training?
A3: Yes, we provide comprehensive technical support (online or in-person) and training for all our products to ensure effective operation.
Q4: What is your warranty policy?
A4: We offer a one-year warranty on all products, covering defects in materials or workmanship with free repair or replacement services.
Q5: How should I maintain my printer?
A5: Regular maintenance includes cleaning the printhead, replacing ink cartridges, and lubricating moving parts. Detailed instructions are provided with each machine.
Q6: Can I customize the product with my own logo?
A6: Yes, we offer OEM and ODM services for most of our products. Please contact our team to discuss your specific design requirements.
Imago Printer
