Imago Printer
Warehouse booking, ship booking, and container loading services are provided within agreed working days. Please note that some designated forwarders cannot carry ink; in such cases, specialized forwarders must be chosen, which may affect schedules. Air order print heads are included with the machine, while sea order print head arrangements are determined by customer preference. Due to marine environments, separate DHL shipping for print heads is recommended to avoid damage.
We assist with insurance claims if machines are damaged during transportation. While customer-induced damage is not covered, the machine includes a year-round warranty service (excluding the ink system and print heads). Customers can also enjoy a 5-day exchange policy for products of the same or higher value upon paying the difference.
We prioritize exclusive one-on-one service to avoid long wait times. Purchasers enjoy a one-year warranty and access to technical guidance. Please follow step-by-step instructions provided by technicians; shipping costs for parts replaced due to operating errors are borne by the buyer.