❓ Frequently Asked Questions
Q1: How do you handle quality control for your machines?
Quality is our priority. We attach great importance to quality controlling from the very beginning to the end. Our production has gained various international authentications including ISO and SGS.
Q2: What materials are used in the machine construction?
We use heavy-duty industrial components. For instance, in our laminating series, rollers are imported to guarantee long-term precision and quality.
Q3: Can I obtain samples or testing for specific media?
Yes, we can provide sample testing results. Customers are generally responsible for freight and basic material costs depending on the complexity of the machine.
Q4: What are the accepted payment terms?
We accept T/T, Western Union, Credit Card, and PayPal. For orders less than USD 10,000, 100% advance payment is required. For larger orders, we accept 30% advance and 70% before shipping.
Q5: What is your production range?
We specialize in a wide range of industrial equipment including binding systems, cutting systems, laminating systems, and large format digital printing machines.
Q6: What operating systems are compatible with the printers?
Our printing systems are fully compatible with standard professional environments, primarily supporting Windows 7 and Windows 10 platforms with USB 2.0/3.0 or Gigabit fiber interfaces.
Imago Printer
