Frequently Asked Questions
Q1: What is the Minimum Order Quantity (MOQ)?
A1: The minimum order quantity of ink is 80kg (1kg/bottle). The minimum order quantity of film is 10 rolls (100m/roll).
Q2: What is the lead time for orders?
A2: Usually 1-2 days for sample orders and 3-5 days for bulk orders. The exact time depends on specific requirements.
Q3: How do you deliver the goods?
A3: We ship via air, sea, or express services like DHL, FedEx, UPS, and TNT based on client needs.
Q4: What are the available payment methods?
A4: You can pay via T/T, L/C, D/P, D/A, Credit Card, PayPal, Cash, or Escrow. We provide a full invoice for confirmation.
Q5: Does the machine come with a warranty?
A5: Yes, we provide a one-year warranty. This includes online support, free spare parts, video technical support, and field maintenance services.
Q6: How can I handle installation and operation?
A6: Please contact us for technical assistance. We provide comprehensive online support for installation and operation to ensure smooth performance.
Imago Printer
