Comprehensive logistics services including warehouse booking, ship booking, and container loading are provided within agreed working days. Please note that certain freight forwarders may have restrictions on ink transport; in such cases, specialized forwarders will be utilized. For air orders, print heads are shipped with the machine, while sea order arrangements are determined by customer preference. It is recommended to ship print heads via DHL separately to avoid potential marine environment damage.

We provide assistance with insurance claims if the machine is damaged during transportation. The product features a year-round warranty service (excluding the ink system and print heads). Customers can also enjoy a flexible exchange policy within 5 days after payment for products of the same price or by covering the difference for higher-priced models.

We prioritize one-on-one exclusive service to ensure timely technical solutions. Our "service to home" strategy aims to achieve a win-win situation for all global customers. Please ensure operations follow the step-by-step guidance provided by our technicians to maintain warranty validity.