Provide warehouse booking, ship booking, warehouse entry, and container loading services within the agreed working day.

• Designated freight forwarders may be required for ink transport due to specialized handling requirements. Shipping schedules may vary based on carrier availability.

• Print heads for air orders are included with the machine. For sea orders, shipping method is determined by customer preference. Due to the marine environment, it is recommended to send sensitive components like print heads through DHL separately to avoid damage.

• Customers in special regions should manage customs clearance certificates in advance to ensure smooth delivery.

• Assistance with insurance claims is provided if the machine is damaged during transportation.

• Warranty covers the machine for one year, excluding the ink system and print heads. Damage caused by improper operation is not covered.

• Within 5 days after payment, customers can enjoy price-equivalent exchanges or upgrades by paying the difference.

We emphasize comprehensive after-sales support with a "service to home" strategy. Dedicated technicians are available to guide users through step-by-step operations. While consumables like printheads and ink systems are not under warranty, technical guidance is provided to ensure optimal performance and minimize operational errors.